How to Build a High Performance Recruitment Team

With so many drastic changes arising this year it’s important to go back to the drawing board and re-evaluate your structures as a starting point – And I don’t just mean your Recruitment Database! By far the most dramatic change we have witnessed this year is the way in which candidates, clients and prospects prefer to keep in touch with recruiters.

There is a whole new generation of recruiters breaking into the industry that don’t want to and do not have the necessary skills or resources to make 100 cold calls each day. However, we as Recruiters and Business Owners are changing along with the landscape as we become more comfortable engaging with various digital platforms.

Essentially, the skills and attitude needed to be successful in talent acquisition aren’t the same as they once were, and therefore how we measure, grow and manage high-performance teams needs to change too.

An Applicant Tracking System is an integral part of establishing high-performance teams in the field of Recruitment We have provided a few examples of how this fits into the big picture as is detailed below.

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Look to your existing team: Which of your recruiters still smash their goals even when you’re on holiday? Who does your team miss having around the office when they take time off? Who do you entrust additional responsibilities to?

What traits do they boast?

Think about how they contribute to the team and hire based on these positive traits. You can list the top 5 and take these into the interview room when interviewing new Recruiters for your team. Score each interviewee from 1-5 for each trait and ask whoever is interviewing with you (your top performer perhaps) to do the same. This ensures there’s some alignment and helps when it’s time to make a decision of whether the interviewee is the kind of person you’d like on your high performing team.

We believe that a recruiting system, like Placement Partner connects recruiters to the work process and provides a centralised space, where teams can deliver according to a shared way of work. With recruiters working remotely and no more shared office spaces your ATS becomes imperative to maintain that company culture you have worked so hard to build.

Calvin and Kathleen, are members of our sales and training team

and are a good people to chat to when it comes to getting it right.

The easiest way to get your team to care about the business is to treat them like they’re truly part of it by involving them in key decisions beyond the scope of the CV database.

One great way to do this is to involve them in the hiring process when bringing in future team members. After all, they are professional recruiters! Let every member of the team have their say and justify their decision with a valid explanation. This is also a great way to encourage strategic thinking!

Another smart way to involve top performers in business decisions is to give them access to your reports on the Placement Partner system, which tracks activities and results automatically. Of course, you can configure your software to share only as much information as you choose, but giving the team enough information to track their goals and compare their performance over time is a good way to initiate ‘Big Picture’ thinking.

Allowing your best performers to have a say in how the business is run will build trust across your business, boost employee morale and foster a sense of collective responsibility for the overall performance of your recruitment agency.

Ask Lezanne about strategic thinking!

Lezanne is a senior member of our team. She has some exceptional experience working as a recruiter herself and working with Placement Partner, she has also gained great insight into strategic thinking!

If you can gain an understanding of each team member’s personal goals you are better able to motivate your team to perform at their best. Hitting the company targets won’t be real a driving motivational force for anyone – you’ve got to find something which resonates with each individual.

For example, is someone on your team trying to get a deposit together for a house? Make the whole team aware of each other’s aspirations; Give them a platform to achieve those goals and suddenly the entire team becomes unstoppable.

What a system like Placement Partners offers is a visual representation of each individual’s performance within the comprehensive reporting functionality. Smart teams are leveraging this as a tool for every single recruitment consultant to keep their dreams alive and moving ahead!

If you missed out, go back and check out Shirley Andreson’s webinar: Motivating & Inspiring Teams.

If you’d like the attendee notes and session recording, request the downloads here:

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Once you align your team’s personal goals with the wider goals of the company, you’ll see your team support each other towards their targets and smashing the business goals in the process.

It’s easy to find yourself jumping into the middle of an under-performing team to try and solve the issues yourself. If you’re noticing results slip, it can be all too tempting as a leader to step in and take control, but this doesn’t actually fix anything – it just postpones a problem until another day.

A better way to manage a flagging team is to flip things around and ask them to come up with their own solutions to the problem. Give them access to performance metrics and ask them to dig into the data, figure out what’s wrong and come up with a plan to fix it. The purpose of a recruitment management system like Placement Partner, is to gather data from your recruiters as they work so that they can see what is working well and what isn’t.

When you let your high performers use their initiative to figure problems out for themselves they respond more positively and feel more rewarded when things get back on track. This also encourages your recruiters to be accountable for the problems they face instead of relying on you to fix things.

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Consistent feedback is often cited as a main driver for motivation in the workplace, and you really can’t afford not to devote time to providing ample feedback to your team. Without proper direction and frequent realignment of goals you run the risk of having these high performers run themselves ragged. Leaving feedback too late will cause them a great deal of frustration and give the impression that you are not really invested in them.

The other side of the coin is that you also need to learn to accept feedback as a manager and take it seriously. This will make you a better leader and create an environment where your recruiters feel empowered and perform better and better over time. The great thing about using software like Placement Partner is that it enables data driven decision making, eliminating the guesswork and delivering real results.

What are your thoughts on this topic?

Please feel free to share your ideas and opinions with the rest of the community as we learn and grow together!

FAQALL➜

Can the system automatically generate documents such as CV’s?

Yes. Templates are used to automatically generate documents from the data stored in Placement Partner. A typical example of this is to automatically generate standardised CV’s which can be sent directly to your clients.

Can we store files in the Placement Partner database?

Yes. Placement Partner was designed to store candidate CV files and many other files with each candidate’s and client’s record.

Can anyone on the internet access our database?

No. Placement Partner is password-protected and is hosted on an encrypted secure connection which makes unauthorised access virtually impossible. An unfortunate reality today is that a server, located in your office building, is far more likely to be stolen than someone gaining unauthorised access to your data via a secure connection.Our servers, with your data on, are located in a high-security data center and we keep the location of our servers strictly confidential.

How does the pricing structure work?

Placement Partner is charged on a monthly subscription basis, based on the number of users.

Ask Lezanne about strategic thinking!

FAQALL➜

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