SUPPORT

support@parallel.co.za

Not sure where to start with capturing a new candidate? Struggling with completing a vacancy? Can’t login? Need help with customisation? Whatever your problem, the Placement Partner Team is standing by, ready to assist you. To make it easier for you to contact us when you need help, we have created a support email address: support@parallel.co.za. Simply send us an email with your question or problem and a member of the Placement Partner team will gladly assist you.

You are of course still welcome to call our head office (012 643 1654) or call our support consultant, Joanne (082 333 6686) if you prefer.

Don’t forget to also consult your Placement Partner User Manual, which is full of step by step information, hints and tips to help you become a real Placement Partner ‘guru’.

We also welcome your input, suggestions and feedback; please feel free to email us on the support email address with details.

We look forward to hearing from you!

The Placement Partner Team

FAQALL➜

Can the system automatically generate documents such as CV’s?

Yes. Templates are used to automatically generate documents from the data stored in Placement Partner. A typical example of this is to automatically generate standardised CV’s which can be sent directly to your clients.

Can we store files in the Placement Partner database?

Yes. Placement Partner was designed to store candidate CV files and many other files with each candidate’s and client’s record.

Can anyone on the internet access our database?

No. Placement Partner is password-protected and is hosted on an encrypted secure connection which makes unauthorised access virtually impossible. An unfortunate reality today is that a server, located in your office building, is far more likely to be stolen than someone gaining unauthorised access to your data via a secure connection.Our servers, with your data on, are located in a high-security data center and we keep the location of our servers strictly confidential.

How does the pricing structure work?

Placement Partner is charged on a monthly subscription basis, based on the number of users.

FAQALL➜

JOHANNESBURG

CAPE TOWN